Last Updated: January 2026
Introduction
Sunnyside Community Services Inc. ("we," "our," or "us") is committed to protecting the privacy of the families, clients, and visitors who trust us with their respite services. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, contact us by phone or email, or engage with our in-home respite services.
By using our website or providing your information to us, you agree to the practices described in this policy. If you have any questions about our privacy practices, please contact us at info@sunnysideservicessd.com.
Information We Collect
We collect personal information in the following ways:
- Information you provide directly — When you contact us through our website contact form, by phone, or by email, we may collect your name, phone number, email address, mailing address, and any details you share about your respite needs or questions
- Client care information — When a family signs up for services, we may collect information about the individual receiving respite, including age, medical conditions, medications, daily routines, preferences, and emergency contacts
- Website usage data — Our website may use cookies and similar technologies to collect information about how you navigate our pages, which pages you visit, and your device details for analytics purposes
- Communication records — Emails, phone call notes, and correspondence between you and our team may be retained for continuity of care
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage your in-home respite services, including scheduling, respite worker assignments, and service plan development
- To communicate with you about your account, service updates, billing, and general inquiries
- To respond to questions submitted through our website contact form or by phone
- To improve our website and user experience through anonymous usage analytics
- To maintain records for continuity of care and quality assurance
- To comply with applicable legal obligations
Information We Do Not Share
Sunnyside Community Services Inc. does not sell, rent, or trade your personal information to third-party marketers or advertising companies. Your information is shared only as necessary to deliver your respite services:
- Respite workers assigned to your family may receive relevant service information so they can provide appropriate support
- We may share information with your authorized emergency contacts
- We may disclose information if required by law or in response to a valid legal request
- All information sharing is done with your family's best interests in mind
Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to remember your preferences, keep you logged in during a session, and analyze site usage. Cookies do not collect personal information such as your name or phone number unless you have voluntarily provided that information through a contact form. You can control or disable cookies through your browser settings at any time.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our office maintains both physical and digital safeguards, including secure file storage, password-protected systems, and limited employee access to client records.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate or incomplete information
- Request that we delete your personal information, subject to applicable record-keeping requirements
- Opt out of marketing communications at any time
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
Sunnyside Community Services Inc.
Bonita, CA 91902
Email: info@sunnysideservicessd.com
Contact Form